OrientDig Returns & Refunds
OrientDig documents a 5-day return/exchange guarantee tied to seller and platform rules. It is not a blanket always-free policy. Eligibility, fees, and who is responsible decide what you actually pay after a spreadsheet find arrives at the warehouse.
What the 5-day guarantee is
OrientDig describes it as an after-sales service backed by sellers on third-party platforms. Within seven days of signing for the product -- corresponding to five days after it is stored in the warehouse -- buyers may request return or exchange under this policy and any extra platform rules.
How to request within 120 hours
Within five days (120 hours) after order status becomes "Stored in warehouse," request return/exchange from your account page. Later requests are not accepted under this guarantee. Keep enough balance for return shipping and the service fee when you submit. Review QC photos as soon as they appear so you are not racing the clock.
Fees when you are responsible
Unconditional returns: shipping to the seller + shipping from the seller + $0.75 USD service fee. Unconditional exchanges: shipping to the seller + two shipments from the seller + $0.75 USD. Even if the seller offered free shipping at purchase, you still pay the first-dispatch shipping back on a return. Typical buyer-responsibility reasons include do not want it, wrong/extra purchase, international shipping over budget, or the seller concluding there is no quality issue.
When the seller (or others) is responsible
Wrong item shipped, clear quality issues (holes, stains, etc.), or damage during domestic transport to the warehouse are treated differently. OrientDig states customers normally do not pay return costs for non-customer reasons unless the seller insists. Final return/exchange still requires seller agreement; refund totals follow the product price you actually paid.
Common exclusions
Help-center examples of unavailable types include customized goods, packaging/labels/accessories removed at your request, newspapers/magazines, second-hand items, goods from outside Mainland China, undergarments, adult products, food, large book lots, opened sealed goods, and other seller-specified exclusions. Special packaging standards apply to categories like new sneakers (anti-theft clasp / stickers intact), sealed cosmetics, and many sealed consumables.
Spreadsheet habits that block returns
Ordering removal of tags or packaging to "save shipping" can make a later return unavailable. Waiting on more sheet finds until day six also burns the guarantee window even if free storage remains. If a find is high-risk for fit or batch variance, plan QC and a possible return before you request packaging changes.
If the guarantee does not apply
For ineligible orders with quality problems, OrientDig says it will verify with the seller and notify you of the outcome. No quality issue usually means return/exchange stays unavailable under third-party rules. Orders not yet shipped for return typically incur no return charge under the FAQ notes -- confirm live status before assuming fees.
Quick takeaway
QC first, decide inside five days, keep balance for fees, and remember seller agreement still matters. Storage time is longer than return time -- do not mix them up.